Replenz

Support that answers before you do.

Email and Discord in one queue. An AI agent drafts the first reply from your docs, and your team does the rest.

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Product

From a scattered inbox to one calm queue.

Customers email you and ask in your Discord. Every conversation lands in the same place, with an owner, a clock and the full context.

Email and Discord, one queue

Shared inboxes and Discord threads land in one list, each with an owner, a status and its history.

SLAs that know who's waiting

Response targets per tier. Only the person who asked restarts the clock.

Notes customers never see

Switch to a note, @mention a teammate, and keep the context in the thread.

Filters and bulk actions

Slice the queue by channel, status or owner, then act on many at once.

Shaped to your workflow

Your own statuses, labels and fields, like product area or impact.

How it works

From first message to resolved, in one place.

  1. Connect email and Discord

    Forward your support address and add the bot to your server. Existing conversations come along, so the queue starts full, not empty.

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  2. Let AI take the first reply

    The agent answers what your docs already cover, shows its sources, and hands anything else to the right teammate with a summary.

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  3. Work the queue from the keyboard

    ⌘K reaches every action. F filters, V changes the view and / jumps to search, so triage never needs the mouse.

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  4. See where the time goes

    Volume by channel, first-response times and SLA breaches, from the same threads your team works in.

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FAQ

Everything you need to know

Which channels do you support?

Email and Discord today: shared inboxes like help@ and billing@, and Discord forum and public threads. Slack, Microsoft Teams and live chat are next on the roadmap.

How does the AI agent decide what to answer?

It answers from your docs and past threads, shows the sources it used, and hands anything it can't answer confidently to a teammate with a summary. You choose which channels and tiers it may reply to, and whether replies need a review first.

How do SLAs work in public Discord threads?

Each thread has a requester: the person who opened it. Other people can chime in and you'll see their messages, but only the requester's replies restart the response clock, so one busy thread doesn't skew your numbers.

Can my whole team work in it?

Yes. Assign threads, leave internal notes with @mentions, filter by owner, and run bulk actions. Every workspace has its own members, statuses, labels and fields.

How long does setup take?

A few minutes. Forward your support address, add the bot to your Discord server, and existing conversations are imported, so your team starts with a full queue instead of an empty one.

Your customers are waiting. Answer them first.

Connect your support inbox and your Discord server, and let the AI agent take the first reply today.

Open the appSee how it works